Responsible Gambling

At Casino Roo, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment

Casino Roo operates under strict compliance with Australian gambling regulations and is dedicated to promoting responsible gambling practices. We actively work to prevent problem gambling and underage gambling, and we provide our players with the resources and tools they need to gamble responsibly.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

Do you spend more money on gambling than you can afford to lose?
Do you gamble to escape stress, anxiety, or depression?
Have you lied to family or friends about your gambling habits?
Do you chase losses by continuing to gamble after losing?
Has gambling caused problems with your relationships or employment?
Do you feel restless or irritable when you try to stop gambling?
Have you borrowed money or sold possessions to fund gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools

Casino Roo provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and your session will end automatically when the limit is reached.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent. These reminders help you stay aware of your gambling activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Casino Roo for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or via live chat available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be completed online. Once registered, all participating operators — including Casino Roo — are required to close your account and prevent you from opening new ones.

Underage Gambling Prevention

Casino Roo strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, we will immediately suspend the account pending investigation.

If you share a device with minors, we recommend using parental control software to restrict access to gambling websites. The following tools can help:

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online

Free, confidential support for people affected by gambling problems, including online chat and counselling services.

Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)

Lifeline Australia

Crisis support and suicide prevention services available around the clock.

Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)

Beyond Blue

Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.

Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)

MensLine Australia

Telephone and online support service for men with emotional health and relationship concerns.

Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)

Financial Counselling Australia

Free financial counselling for people experiencing financial difficulty, including gambling-related debt.

Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday–Friday, 9:30am–4:30pm AEST)

Tips for Gambling Responsibly

Set a budget before you start and stick to it — only gamble with money you can afford to lose.
Treat gambling as entertainment, not as a source of income.
Never chase your losses.
Take regular breaks and do not gamble for extended periods.
Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
Balance gambling with other leisure activities.
Keep track of the time and money you spend gambling.
Talk to someone you trust if gambling is becoming a concern.

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please contact our support team:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website

This page was last updated on 1 June 2026.